Return & Refund Policy

We stand behind every product we sell. If something is wrong with your order, we will fix it. This policy explains when you can return a product, how to do it, and what resolution you can expect.

You are entitled to return a product if any of the following apply:

• Wrong item delivered: You received a different model or specification than what you ordered.
• Arrived damaged: The product arrived with visible physical damage caused during transit (photographic evidence required).
• Factory defect: A defect caused by manufacturing is identified within 7 days of delivery and the product has not been installed or modified.

Return requests must be initiated within 7 days of the delivery date. After this window, issues are handled under the product's warranty.

• Products that have been installed, used, or modified in any way.
• Products returned more than 7 days after the delivery date (these fall under warranty).
• Products with physical damage caused by the customer, improper installation, or power surge.
• Products in categories explicitly marked as non-returnable at the time of purchase.

Follow these steps:

• Contact us on WhatsApp (+234 901 748 0005) within 7 days of receiving your order.
• Provide your order reference number (shared with you at time of confirmation).
• Send clear photos or a short video showing the issue.
• Our team will review your request and respond within 48 hours.
• If your return is approved, we will arrange collection at no cost to you.

Once your return is verified, you can choose one of the following:

• Replacement: We send you a replacement unit of the same product at no additional charge. This is our preferred resolution and is typically the fastest.
• Store credit: A credit equal to the full value of the product, applied to your next purchase with us.
• Refund: A full refund of the amount paid, processed within 5 to 10 business days via the same payment method used.

We will discuss the best option with you. Our goal is to resolve every return in a way that leaves you satisfied.

If a product develops a fault after the 7-day return window but within its warranty period (up to 18 months), the issue is handled as a warranty claim rather than a return. We will liaise with the manufacturer on your behalf.

See our Terms of Service for full warranty details, including what is and is not covered.

All return requests must go through our WhatsApp channel so we can track everything properly.