Privacy Policy

Safe Haven Commerce LTD (RC-9167687) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over it.

We do not sell your data. We will never share your information with third parties for their own marketing purposes.

We only collect information that is necessary to process and fulfil your order:

• Contact details: Your name and WhatsApp number, provided when you initiate an order conversation.
• Delivery address: The address you give us to ship your order to.
• Order details: The products you enquire about or purchase, pricing, and order history.
• Usage data: With your consent, we collect anonymised data about how you browse our website (pages visited, time on site, referral source) via Google Analytics.

Your information is used solely to run our business and serve you well:

• Process and fulfil your orders accurately.
• Coordinate delivery logistics across Nigeria.
• Provide after-sale support, warranty assistance, and follow-ups.
• Improve our website and product catalogue using anonymised analytics data.
• Send you updates about your order (only via WhatsApp, and only when relevant).

We use Google Analytics 4 (GA4) to understand how visitors use our website. This service uses cookies to collect anonymised data such as pages visited, session duration, and the general geographic region of visitors (country/city level). We do not receive your full IP address.

Google processes this data on our behalf under their data processing terms. You can learn more at policies.google.com/privacy. You can also opt out globally using the Google Analytics Opt-out Browser Add-on.

We use cookies to make the website work, remember your preferences, and (with your permission) understand how people use our site. Cookies fall into four categories:

• Essential: Required for the site to function. These cannot be disabled.
• Functional: Enable features like our live chat widget and saved preferences.
• Analytics: Google Analytics cookies that help us understand site usage. Only activated with your consent.
• Marketing: Allow us to show you relevant adverts on other platforms. Only activated with your consent.

You can manage your cookie preferences at any time using the cookie settings button in our banner, or by clearing your browser cookies and revisiting the site.

When you reach out to us through our website chat or other digital channels, your conversation may be assisted by an AI agent. This AI operates on our own infrastructure and is used to help respond to enquiries faster and more consistently.

Conversations handled through our chat may be stored on our servers to help us follow up with you and improve our support quality.

Our ordering process takes place over WhatsApp. When you send us a message, your conversation is subject to WhatsApp's own privacy policy. We use WhatsApp solely to communicate with you about your order and we do not share your number with any other party.

Our live chat widget is hosted on our own server. Messages sent through the chat may be stored to help us follow up with you.

We retain order and contact information for as long as is reasonably necessary to fulfil our obligations to you (warranty support, dispute resolution, etc.) or as required by Nigerian law. You can request deletion of your data at any time.

You have the right to:

• Request a copy of any personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your data (right to erasure).
• Withdraw consent to analytics or marketing cookies at any time.
• Object to how we are using your data.

To exercise any of these rights, contact us via WhatsApp at +234 901 748 0005 or through Instagram @safehavencommerce. We will respond within 14 days.

If you have any questions about this policy or how we handle your data, please reach out: